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Manager, Training Delivery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

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Logo of CrowdStrike

CrowdStrike

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Lead implementation and delivery of CrowdStrike Training offerings, including sales enablement, reporting, and metrics • Manage several instructors, including performance management, career development, coaching, and day-to-day leadership • Collaborate with cross-functional and internal teams to streamline scheduling, enhance customer enablement, and maximize revenue growth • Act as a subject matter expert on training and collaborate on the design and revision of current and new courses • Communicate across all levels, from executive leadership to technical support teams • Create and maintain operations, management, and ad hoc reports to monitor training delivery group performance • Work with sales teams to scope new customer engagements, present to customers, and recommend training content

🎯 Requirements

• Minimum of 3 years of experience in a leadership role • Minimum of 3 years of experience managing the delivery of technical training courses • Experience administering Learning Management Systems (LMS) and virtual training delivery platforms, including Zoom, Microsoft Teams, and virtual labs • Experience managing training budgets, resource allocation, and software/tool licensing for instructional teams • Ability to track, analyze, and report on training effectiveness, student CSAT, and instructor performance KPIs • Experience with SIEM, SOAR, Cloud, or AI technologies, including developing and delivering training on best practices • Experience teaching technical topics to audiences ranging from desktop support technicians to IT managers and executives • Professional client-facing demeanor • Strong verbal and written communication skills • Ability to complete tasks on time with minimal supervision • Desire to grow and expand technical and soft skills • Proven project management skills • Ability to foster a positive work environment and attitude • Ability to travel on occasion • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Ability to periodically undergo and pass alcohol and/or drug tests during employment • Relevant industry or instructional certifications are a bonus, such as CompTIA CTT+, CPTD, or vendor-specific accreditations • Incident response, threat intelligence, computer forensic analysis, secure network architecture, network operations, programming, and scripting experience are bonus qualifications

🏖️ Benefits

• Eligibility for bonuses • Equity grants • Health insurance • 401k • Paid time off • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities • Vibrant office culture with world class amenities

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