Advisor I, Knowledge Management and Learning

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Catholic Relief Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1943

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Catholic Relief Services is a global humanitarian organization that eases the suffering of and provides development assistance to people in need in over 100 countries. As the official international relief organization of the United States Conference of Catholic Bishops, CRS focuses on emergency response, health, agriculture, education, and justice and peacebuilding. Their work is guided by Catholic values and the organization aims to serve the poor and vulnerable, regardless of race, religion, or nationality.

📋 Description

• Reorganize, revamp, and maintain HSSU knowledge assets, including MyCRS pages, country security subpages, document libraries, templates, and standardized tools • Build and improve digital systems, search/access options, automation, and process flows to reduce manual effort across HSSU • Coordinate HSSU learning delivery, including Safe & Sound, APST, ComPsych, all-agency webinars, tailored sessions, and external presenter readiness • Develop asynchronous training modules, onboarding resources, and learning pathways for professional HSS staff, key staff, managers, and leadership roles • Review and improve travel-risk, training compliance, post status determination, device tracking, road safety, vehicle collision, first aid, and minimum operating standards tracking processes • Support HSS communications, quarterly and annual reporting design, Duty of Care mapping, community-of-practice setup, and organizational development approaches • Document improvements, create sustainability recommendations, and coordinate with HSSU, KML, external presenters, regions, and country programs • Provide dedicated coordination, knowledge-management, organizational-development, and learning-design support to the Health, Safety and Security Unit for 14.5 months

🎯 Requirements

• Bachelor's degree in a relevant field required • 5–8 years of related experience in knowledge management, learning and development, organizational development, program/training coordination, or related work • Experience coordinating trainings, webinars, calendars, events, logistics, or learning activities in a complex operating environment • Proficiency with SharePoint and Microsoft 365 • Ability to design information architecture, templates, and practical knowledge-management systems • Excellent written and verbal communication skills in English • Ability to think analytically and act methodically • Strong writing skills, including commenting on and editing writing by non-native English speakers • Strong communication skills via email and Skype in a remote environment • Ability to work effectively in a matrix environment • Strong customer care and service orientation • Ability to legally work where the position is performed • Successful candidates must sign and adhere to CRS' Code of Conduct • Pre-employment medical clearance is required for positions requiring residence or frequent travel outside a home country

🏖️ Benefits

• Medical insurance • Dental insurance • Life insurance • Vision insurance • Generous retirement savings plan • Collaborative, mission-driven work culture