Manager I – Everyday AI & Automation

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $82.5k - $100.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Catholic Relief Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1943

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Catholic Relief Services is a global humanitarian organization that eases the suffering of and provides development assistance to people in need in over 100 countries. As the official international relief organization of the United States Conference of Catholic Bishops, CRS focuses on emergency response, health, agriculture, education, and justice and peacebuilding. Their work is guided by Catholic values and the organization aims to serve the poor and vulnerable, regardless of race, religion, or nationality.

📋 Description

• Develop and maintain the roadmap for Microsoft-based everyday AI, Copilot agents, and task automation within Digital Workplace • Translate CRS priorities and staff needs into a prioritized portfolio of practical AI opportunities • Guide business owners on selecting Microsoft Copilot, Copilot Studio agents or automations, or alternative approaches • Lead strategy and governance for shared Microsoft Copilot and Copilot Studio agents and AI-enabled task automation • Set lifecycle standards, review processes, ownership expectations, and accountability for shared agents and automation • Identify repeatable tasks and workflows suitable for agents or AI-enabled automation • Recommend prototypes and pilots to assess emerging Microsoft Copilot and Copilot Studio capabilities • Lead change management, communications, learning, and adoption activities • Manage everyday AI licensing and financial operations, including allocations, purchases, cost reconciliation, forecasting, and reporting • Integrate security, privacy, accessibility, and data protection requirements across the AI implementation lifecycle • Monitor adoption, user experience, quality, cost, risk, and organizational value using usage and feedback data • Supervise assigned staff and temporary personnel and reinforce business-owner accountability • Monitor emerging Microsoft AI capabilities and coordinate with EBS and Digital Programming on complementary initiatives

🎯 Requirements

• Bachelor's degree in information technology, information systems, product management, business, design, communications, or a related field, or equivalent relevant experience • Minimum of 5 years' progressively responsible experience in technology product management, digital solutions, business analysis, software delivery, digital workplace, innovation, change management, or related work • At least two years of supervisory or management experience • Demonstrated experience establishing strategy, governance, and oversight for complex, cross-functional technology products or initiatives • Experience coordinating with business owners responsible for implementation, adoption, operations, and continuous improvement • Experience with Microsoft 365 Copilot, Copilot Chat, Copilot Studio, or related Microsoft enterprise technologies • Experience with strategy, governance, and portfolio oversight • Experience with structured pilots and business-led implementation • Experience with change management, communications, and adoption • Experience with licensing, vendor management, financial operations, and usage reporting • English required • Must be willing and able to travel up to 10% • Ability to legally work where the position is performed; CRS does not sponsor visas for remote employees • Successful candidates requiring residence or frequent travel outside a home country must clear pre-employment medical clearance

🏖️ Benefits

• Comprehensive medical, dental, life insurance, and vision benefits for U.S.-based staff • Generous retirement savings plan for U.S.-based staff • Country-based benefits packages for candidates employed outside the U.S. • Collaborative, mission-driven work culture • Up to 10% travel opportunity

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