Senior Customer Success Manager

🕒 November 22, 2025

🏢🏡 San Francisco – Hybrid

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Crusoe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $155M Debt Financing on 2022-04

Crusoe exists to bring energy to ideas. We are the pioneers of clean computing infrastructure that reduces both the costs and the environmental impact of the world’s expanding digital economy. By unlocking stranded sources of energy to power cloud and data center services, we are creating the climate-aligned future of compute-intensive innovation that reduces rather than adds to emissions. The world’s appetite for computation, energy, and progress will never stop growing. Crusoe is here to bring energy to ideas in ways that are aligned with the needs of our climate.

📋 Description

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements. • Work on case studies to highlight customer successes. • Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals. • Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions. • Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment. • Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities. • Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients. • Deliver training sessions and workshops to customers on the use and benefits of our products and services. • Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred. • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment. • Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms. • Excellent interpersonal, communication, and presentation skills. • Demonstrated ability to build relationships at all levels within an organization. • Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

🏖️ Benefits

• Hybrid work schedule • Industry competitive pay • Restricted Stock Units in a fast growing, well-funded technology company • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents • Employer contributions to HSA accounts • Paid Parental Leave • Paid life insurance, short-term and long-term disability • Teladoc • Pet-friendly offices • 401(k) with a 100% match up to 4% of salary • Generous paid time off and holiday schedule • Cell phone reimbursement • Tuition reimbursement • Subscription to the Calm app • Company paid commuter benefit; $200 per pay period