Customer Advisor Supervisor

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Oversee the daily operations and management of the Customer Advisors team within the Deaf and Disabled Telecommunications Program (DDTP) • Enhance the effectiveness of customer support for California residents using specialized telecommunications equipment due to disabilities • Lead and supervise Customer Advisors to ensure high-quality service delivery and compliance with state and organizational standards • Organize training and development sessions on accessible telecommunications options and equipment • Monitor and evaluate Customer Advisor performance and provide feedback and coaching • Manage scheduling and task allocation to ensure efficient operations and optimal resource use • Coordinate with the Field Operations Director and managerial staff to align customer service activities with program goals • Analyze customer interaction and service records to identify trends, resolve issues, and improve customer satisfaction • Ensure adherence to privacy policies, information security protocols, and regulatory requirements • Address and resolve escalated customer complaints and complex inquiries • Prepare reports and presentations on team performance, challenges, and achievements for senior management and stakeholders • Perform other duties as assigned • Interact collaboratively with the team and stakeholders via phone, videophone, or text messaging • Travel up to 25%

🎯 Requirements

• Bachelor’s degree in Social Sciences, Public Relations, Business, Communications, or related field; or equivalent professional experience • Minimum of three (3) years of experience leading a statewide program • At least five (5) years of experience supervising teams of 10 people or greater on projects involving statewide programs • Minimum of five (5) years of experience building and maintaining relationships with clients and internal and external stakeholders, conveying relevant information to executive-level audiences, ensuring client awareness of progress/service status, building credibility, and fostering business-partnering relationships • Minimum of three (3) years of experience working with an Enterprise Resource Planning (ERP) system such as Oracle NetSuite, Microsoft Dynamics, or Salesforce • Excellent writing and presentation skills • Demonstrated skills, knowledge, and experience in designing and executing communications and public relations activities • Strong project management skills, including analysis, planning, organization, prioritization, attention to detail, and managing multiple projects simultaneously • Ability to assimilate strategic information and convert it into clear and concise messages for different audiences and objectives • Strong listening and relationship-building skills • Ability to develop and maintain effective working relationships • Proven ability to build national coalitions, strengthen relationships with, and influence a diverse population • In-depth knowledge of community support, advocacy, and employment needs of deaf and hard-of-hearing individuals • Strong understanding of government and community systems at local, state, and federal levels • Proven ability to lead a diverse group of staff locally and statewide • Proficiency in Microsoft Office and ERP systems • Ability to communicate effectively using American Sign Language (Preferred) • Bilingual fluency in Spanish, Korean, or Chinese (Mandarin/Cantonese) (Preferred) • Ability to work in a virtual office environment using a computer and standard office equipment • May occasionally lift and/or move up to 20 pounds

🏖️ Benefits

• Virtual office environment • Travel up to 25%