Vice President, Customer Success – Enablement

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DISCO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤖 Artificial Intelligence

🤝 B2B

⚖️ Legal

Artificial Intelligence • B2B • Legal

DISCO is a company that specializes in cloud-based legal technology, offering a suite of products and services designed to streamline ediscovery and investigations. Their offerings include AI-powered tools such as Cecilia AI, which automates document review, case building, and timeline creation. DISCO aims to improve speed and productivity for law firms and corporate legal teams by providing tools that enhance data management, privacy, and accuracy. With end-to-end cloud solutions, DISCO is focused on helping legal professionals achieve better outcomes through enhanced technology.

📋 Description

• Lead DISCO's Customer Success organization and set its strategy, programs, standards, and operating cadence • Manage the Customer Success leadership team and broader CSM organization through them • Oversee account planning, performance management, and professional development • Own the enablement function, including client training, playbooks, and adoption programs • Build and scale programs that drive client value realization, strategic product adoption, and consumption growth • Own frameworks, playbooks, execution standards, KPIs, priorities, resourcing decisions, and performance management • Lead the Client Advisory Board in partnership with Marketing and Product • Set and execute the Customer Success technology and AI strategy, including measurable ROI and adoption standards • Evolve client-facing enablement programs and training strategies for DISCO products and AI features • Represent Customer Success in go-to-market initiatives across Marketing, Sales, Product, and Professional Services • Partner strategically in cross-functional planning and decision-making to incorporate client context and the CS perspective • Report consistently to executive leadership

🎯 Requirements

• 7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles) • 5+ years of people management experience • 2+ years of experience managing managers and directors • Fluency in consumption-based revenue models, including usage/consumption metrics and CS contribution to growth • Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients is strongly preferred • Working knowledge of modern CS platforms such as Planhat or equivalent, including health scoring, playbook/CTA automation, and platform data for account strategy and reporting • Demonstrated ability to coach managers of managers, build accountability-driven performance cultures, and make difficult talent decisions • Familiarity with applying AI-driven capabilities within a Customer Success motion • Candidates must be legally authorized to work in the United States without sponsorship now or in the future • Must not require visa sponsorship or visa transfer

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) • Competitive salary plus RSUs • Flexible PTO • Growth opportunities throughout the company • Open, inclusive, and fun environment • Opportunity to be a part of a company that is revolutionizing the legal industry