Software Specialist

🕒 May 26

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide software support directly to our customers. • Provides first-level investigation to the customer and resolution for the Constellation Suite of Products. • Work closely with development, documenting and communicating software-related issues. • Accurate and timely tracking of all reported issues in our call management tool. • Meets all defined service levels for unresolved problems, reassigns the ticket to the appropriate internal/external team. • Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve client issues. • Advises the Customer Care Manager on sensitive Client situations. • Attends and participates in Team meetings. • Attends CHS product training, as required. • Makes recommendations to address problems, improve service, and provide improved support. • Develops frequently asked questions (FAQ) documentation. • Work shifts may vary to accommodate maximum help desk coverage. • Attend service release handoff meetings as requested.

🎯 Requirements

• College/University degree in Business Administration, Computer Science, or related discipline. • Customer Support Experience • General Accounting/Costing knowledge • Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields. • Proficient in MS Windows applications. • Comfortable utilizing remote access utilities such as Remote Desktop, VPN • Superior analytical skills to resolve customer issues. • Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment. • Excellent interpersonal skills, both verbal and written • Ability to adapt to a fast-paced environment • Excellent time management and set priorities, managing conflicting demands • Positive team attitude and ability to collaborate with team members and co-workers. • Works well under pressure.

🏖️ Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). • Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.