Senior Director, Horizontal Product Operations

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🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚡️ Product Operations

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CSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Define, institutionalize, and scale a unified Product Management methodology across CSI’s vertical product lines • Drive cross-product alignment, governance, KPI standardization, sales integration, audit readiness, internal workflow automation, and AI-driven acceleration • Design and implement a standardized Product Management framework across the lifecycle (discovery → prioritization → delivery → lifecycle management) • Establish enterprise-wide product governance, including intake, stage gates, business case validation, roadmap alignment, and change management controls • Embed product lifecycle standards across Core Banking, Payments, Financial Crimes, and Open Banking • Define clear ownership models and decision rights across Product, Engineering, Operations, and Compliance • Institutionalize backlog hygiene, roadmap transparency, and quarterly prioritization cadences • Standardize product documentation artifacts (PRDs, BRDs, API specifications, risk assessments, etc.) • Ensure consistent adoption of the product methodology across different product lines • Drive cross-product dependency management and integration strategies • Define and implement standardized KPIs across product lines

🎯 Requirements

• Proven experience leading Product Management operating models and governance across multiple product domains • Demonstrated success driving alignment across cross-functional stakeholders (Product, Engineering, Ops, Compliance, Risk, Sales) • Strong understanding of regulated / bank-grade product development practices, audit readiness, and change management • Experience establishing and scaling KPI/OKR frameworks, executive dashboards, and performance reporting • Track record of leading operational excellence, tooling, and workflow automation initiatives • Comfort operating as an enterprise leader influencing without direct authority • Experience across one or more domains: Core Banking, Payments, Financial Crimes (KYC/AML/Fraud), Open Banking/APIs • Experience implementing API-first and platform governance approaches • Familiarity with applying AI to product lifecycle workflows (prioritization, knowledge systems, monitoring/analytics) • Experience with enterprise PM tooling (e.g., Aha! Jira/Confluence, Productboard, ServiceNow intake workflows, BI dashboards)

🏖️ Benefits

• Comprehensive range of benefits • Eligibility for incentive awards based on individual and business performance