Systems Support Engineer, Linux

🕒 August 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Resolve technical queries escalated from field maintenance, projects, internal resolver groups and customers • Manage the Incident Management queue, ensuring tickets are handled promptly and resolved within KPIs • Escalate identified bugs and issues to engineering using JIRA • Manage monthly security and application patching for front-end devices across Windows and Unix environments • Create and update Linux/Bash/T-SQL scripts for Linux Ubuntu patching • Create and update Shell and PowerShell scripts for Windows Server/Desktop patching • Assist with device vulnerability scanning using standard security scanning tools • Manage customer expectations and resolve queries with Information Security through communication and reporting • Troubleshoot networking issues using standard protocols and command-lets • Collaborate on projects through the delivery lifecycle and ensure services transition successfully • Support client and server management platforms, including Ivanti, VMware, Hyper-V and Repository Server • Identify and implement training requirements resulting from technical changes • Communicate with resolver teams to deliver assignments and meet performance KPIs • Extract, organize, analyze and deliver reports and presentations using large-scale data • Redefine processes, automate tasks and reporting, and develop improved working methods • Document IT systems and support departmental documentation processes • Work with Cubic IT teams to deliver service excellence • Learn Cubic bespoke hardware and software platforms and troubleshoot issues to resolution • Collaborate with internal and external stakeholders • Participate in the out-of-hours on-call rota • Comply with Cubic quality management, occupational health and safety, environmental, and information security policies

🎯 Requirements

• At least 5 years of Windows Operating Systems experience, including Windows Server 2008 R2, 2012, 2016, 2019 and 2022, and Unix/Linux systems including L-Ubuntu, Ubuntu and Red Hat 7+ • At least 3 years of Unix/Linux Operating Systems experience, including L-Ubuntu and Ubuntu • Minimum 3 years of scripting experience with Linux, Bash, T-SQL, Shell and PowerShell • At least 3 years of security and patch management experience, preferably with Ivanti EPM • At least 3 years of infrastructure experience in a Windows/Unix platform • Good working knowledge of client and server management environments, including Ivanti, VMware, Hyper-V and Repository Servers • Sound knowledge of networking topologies, protocols and command-lets • Customer service background • Knowledge of ITIL and change management • Ability to troubleshoot and solve problems in a technical environment • Ability to work independently and within a team • Ability to work in a pressured environment • Bachelor's degree in Computer Science or similar qualification • Comprehensive knowledge of Microsoft Office applications • MCSE, MCSA or similar qualification • Good knowledge of Microsoft Operating Systems, Unix Systems and networking • Desirable: experience in a similar role environment • Desirable: experience with other Unix variants such as WindRiver and Red Hat • Desirable: experience using GitHub and Repository Servers • Desirable: experience with security tooling, preferably Tenable and Qualys • Desirable: programming languages including Visual Basic, C++ and Java; advanced programming language; SQL and databases

🏖️ Benefits

• On-call rota participation and out-of-hours support work • Inclusive workplace with equal opportunity and non-discrimination commitment