Senior Dealer Success Manager

🕒 May 29

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $110k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Curbee

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

Automotive • Software • SaaS

Curbee is the fastest growing mobile service technology platform for automotive dealerships, transforming the delivery and experience of automotive service. By offering features such as dynamic appointment booking, live technician tracking, and real-time performance insights, Curbee enhances customer satisfaction and operational efficiency for dealers. The platform aims to innovate service operations and drive growth by integrating online customer self-service with advanced tracking and analytics capabilities.

📋 Description

• Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results • Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership • Identify underlying issues impacting performance and drive the right actions to improve results • Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes • Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts • Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs • Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes • Mentor and support DSMs to improve execution and overall team performance

🎯 Requirements

• Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success • Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations • Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance • High autonomy: Comfortable operating independently in the field and making decisions • Strong communicator: Able to work across frontline staff and leadership effectively • High ownership: Takes responsibility for outcomes across a portfolio • Adaptable: Comfortable operating in a fast-moving environment with ambiguity

🏖️ Benefits

• unlimited PTO • excellent insurance benefits • equity ownership