Medical Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, California, +18 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Currance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Currance is a healthcare-focused revenue cycle management company that partners with hospitals, health systems, and physician groups to streamline billing, collections, and administrative workflows. They provide customizable, technology-enabled and hybrid solutions—insurance resolution, insurance management, and outsourced business office services—to accelerate cash collections, reduce accounts receivable days, and improve yield. Currance operates as a B2B service provider delivering consultative, performance-driven revenue cycle improvements across large and community healthcare organizations.

📋 Description

• Answer incoming calls and emails from patients addressing billing inquiries, resolve patient complaints, and provide detailed information pertaining to medical services and policies. • Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies. • Update and maintain accurate patient records within the customer’s system ensuring confidentiality and compliance with HIPAA regulations. • Escalate patient complaints to leadership or the client as applicable. • Notify patients of outstanding patient responsibility balances. • Explain, with confidence, estimates of the services provided. • Validate patient coverage and benefits as needed using tools such as payer portals. • Participate and attend required team meetings, working sessions, and coaching meetings. • Escalate unresolved billing issues, reimbursement delays, and trends to leadership. • Achieve maximum reimbursement for services provided. • Other job duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • Prior experience as a customer service representative or equivalent, ideally within the healthcare industry. • Knowledge of explanation of benefits (EOB), revenue collection, filling a claim, and patient medical records. • Knowledge of insurance reimbursement policies and procedures. • Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs. • Strong organizational skills, multitasking, and adhering to deadlines. • Strong written and verbal communication skills. • Ability to proactively solve problems. • Knowledge of computer applications such as Microsoft Office, Teams, Zoom/Webex.