Medical Customer Service Representative

🕒 July 24

🌵 Arizona, California, +19 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Currance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🤝 B2B

🏢 Enterprise

Healthcare • B2B • Enterprise

Currance is a healthcare-focused revenue cycle management company that partners with hospitals, health systems, and physician groups to streamline billing, collections, and administrative workflows. They provide customizable, technology-enabled and hybrid solutions—insurance resolution, insurance management, and outsourced business office services—to accelerate cash collections, reduce accounts receivable days, and improve yield. Currance operates as a B2B service provider delivering consultative, performance-driven revenue cycle improvements across large and community healthcare organizations.

📋 Description

• Serve as the frontline liaison between healthcare providers and patients • Answer incoming patient calls and emails • Address billing inquiries and resolve patient complaints • Provide information about medical services, policies, charges, insurance coverage, and payment options • Facilitate resolution of billing discrepancies • Update and maintain accurate, confidential patient records in the customer's system in compliance with HIPAA • Escalate patient complaints and unresolved billing issues to leadership or the client • Notify patients of outstanding patient responsibility balances • Explain estimates of services provided • Validate patient coverage and benefits using tools such as payer portals • Escalate reimbursement delays and trends to leadership • Achieve maximum reimbursement for services provided • Attend required team meetings, working sessions, and coaching meetings • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Prior experience as a customer service representative or equivalent, ideally within the healthcare industry • Knowledge of explanation of benefits (EOB), revenue collection, filing a claim, and patient medical records • Knowledge of insurance reimbursement policies and procedures • Knowledge of third-party operating procedures, regulations, billing requirements, and government reimbursement programs • Strong organizational skills, multitasking, and ability to adhere to deadlines • Strong written and verbal communication skills • Ability to proactively solve problems • Knowledge of Microsoft Office, Teams, Zoom/Webex • Ability to work CST hours from 8:00am to 4:30pm • Subject to criminal background, employment verification, and government exclusion checks • Experience with Meditech Expanse and Allscripts preferred

🏖️ Benefits

• Remote position • Required team meetings, working sessions, and coaching meetings • Criminal background check, employment verification check, and government exclusion check as part of the hiring process