Partner Success Specialist

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $43.4k - $70.9k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Curriculum Associates

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1976

📚 Education

🤝 B2B

Education • B2B

Curriculum Associates is a company that partners with educators to make classrooms better places for teachers and students. They focus on providing evidence-based instructional materials and assessments, such as the i-Ready platform, which supports personalized learning and helps teachers differentiate instruction. Their offerings include diagnostics, mathematics, reading, and writing programs, aimed at improving student outcomes from kindergarten to 8th grade. Curriculum Associates also conducts research to understand and enhance the state of student learning. The company has recently expanded by acquiring SoapBox Labs, a leader in voice AI technology, emphasizing their commitment to equity-driven learning experiences.

📋 Description

• Serve as the central point of contact for educators utilizing Curriculum Associates’ products and services, providing proactive implementation support for assigned implementations • Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience • Ensure assigned educator accounts are set up for successful implementation from the start, partnering with internal team members to efficiently onboard all accounts • Utilize implementation health data to identify areas of concern within implementations and address those areas with team members and educators • Guide educators in analyzing student performance and growth data in the i-Ready Connect platform • Demonstrate proficiency in manipulating i-Ready Assessment and Instruction data in Excel • Fulfill ad hoc reporting needs in support of implementation requests • Help secure renewals through development of relationships with key decision makers • Identify opportunities for product expansion within existing implementations and partner with sales team members • Support territory pilot strategy with new and existing users • Incorporate company's Diversity, Equity, and Inclusion messaging in conversations

🎯 Requirements

• Associate’s Degree or equivalent experience • 1 year or more experience in customer service, sales, or teaching (or a combination) • Competency in the requirements of the role • Proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite (Word, Excel, PowerPoint, MS365) • Strong listening and communication skills – both oral and written • Strong interpersonal and customer centric skills – build trust and dependability • Ongoing learner – able to learn and incorporate new and complex concepts quickly • Results-oriented – follow through to complete assignments, a self-starter, and able to work independently, with some direction and collaboratively, in a team environment • High attention to detail and ability to follow complicated directions • Effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines • Demonstrate integrity, ethical standards, and professional demeanor • Strong organizational and time management skills, along with the ability to prioritize tasks based on importance • Comfortable in a fast-paced environment • Excellent problem solving and analytical capability • Preferred: Bachelor’s Degree in Education or Marketing/Business • Preferred: 2 years or more experience in customer service, sales, or teaching (or a combination) • Preferred: Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

🏖️ Benefits

• medical, dental, vision, and basic life insurance • 401k plan with employer match • flexible vacation and sick policy • twelve paid holidays • winter office closure between Christmas and New Year's • additional perks and benefits