Family Success Manager

🕒 July 7

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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InGenius Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📚 Education

👥 B2C

Education • B2C

InGenius Prep is a global educational consultancy that specializes in college and graduate school admissions counseling. With over 150 Former Admissions Officers from the top 30 U. S. schools, InGenius Prep provides comprehensive guidance to students aiming for elite universities, such as Ivy League institutions. Their services range from academic mentorship and subject tutoring to test preparation and career counseling. InGenius Prep uses a holistic approach to develop each student’s competitive profile, focusing on academic performance, leadership development, and personal growth. Located in multiple countries, InGenius Prep aims to help students worldwide enhance their candidacy and secure acceptance into top-ranking schools.

📋 Description

• Proactively establish long-term, positive communication with parents and promptly report students' progress in academics, applications, and related areas • Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support • Respond and coordinate immediately when issues arise so parents feel understood and supported • Assist in matching relevant support products (e.g., courses, mentor services, or external resources) based on changes to a student's learning path or new goals • Collect feedback and help optimize service processes to improve customer satisfaction and referral rates • Collaborate with college advisors, former admissions-officer consultants, and program managers to ensure services meet family needs • When the mentoring team develops admission advising roadmaps, school selection plans, or application strategies, promptly communicate and incorporate family needs and considerations into the plans • Track key data such as service completion rates, parent communication logs, and student status; proactively identify service risks and intervene to coordinate • Relay family needs to academic research, curriculum, and operations teams • Coordinate information flow between internal mentors and external parents to ensure consistent messaging and synchronized timing

🎯 Requirements

• Bachelor's degree or above; majors in education, psychology, management, communications, or related fields preferred • At least 2 years of experience in educational services, customer success, project management, or high-end client services • Excellent communication skills, emotionally composed, able to handle clients with high expectations • Strong project awareness and clear logical thinking; able to prioritize multiple tasks and consistently drive progress • Fluent in English, able to communicate directly with overseas mentors or parents • International education background or familiarity with U.S. undergraduate / Commonwealth study systems is a plus

🏖️ Benefits

• Paid time off • Parental leave • Remote work flexibility • Professional development • Collaborative work environment