Customer Success Manager, Enterprise

🕒 July 7

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Scribe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

Scribe is a workflow automation platform that enhances team productivity by automatically creating and sharing step-by-step guides for internal processes. Designed for operations, customer service, and HR teams, it simplifies documentation, training, and onboarding by leveraging AI to generate SOPs, training materials, and process overviews. Scribe enables organizations to centralize their knowledge, reduce training times, and improve compliance with its easy-to-use features and integrations across various platforms.

📋 Description

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion • Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption • Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities • Multithread within accounts, building relationships across end users, champions, and executive sponsors to widen Scribe's footprint across departments and business units • Partner with Expansion AEs to define and execute account growth strategies, coordinating hand-offs and identifying new use cases with precision • Bring customer insight back into the business — flagging product gaps, influencing the roadmap, and contributing to the playbooks and enablement programs that scale the Enterprise motion

🎯 Requirements

• Has 6 or more years in Enterprise Customer Success at a SaaS or AI company, with a track record of measurable impact on adoption, NRR, or customer satisfaction • Has owned the full customer lifecycle — implementation through renewal — for large, complex accounts and can speak specifically to what moved the needle • Equally fluent in a technical workflow conversation with a power user and an ROI conversation with a VP or C-suite sponsor • Uses data to build value narratives, identify risk early, and influence decisions at the executive level • Builds process from scratch when there isn't one, and iterates fast when the first version doesn't hold • Comfortable with up to 25% travel and knows how to make in-person time count

🏖️ Benefits

• Health, dental, and vision insurance for you and your dependents • Flexible paid time off and company holidays • 401(k) • Paid parental leave • Commuter benefits • Home office stipend