Customer Success Architect

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Sigma Computing (hiring!)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Sigma Computing is a leading provider of next-generation analytics and business intelligence solutions. The company offers a platform that integrates spreadsheets, SQL, Python, and AI to enable real-time data analysis without compromising speed or security. Sigma's unique architecture allows it to scale trillions of rows quickly while maintaining a secure and governed environment. The platform supports various roles including analysts, data engineers, and business leaders. It is designed to facilitate collaboration, allowing users to interact with data and build workflows within a single workspace. With capabilities like self-service insights, dashboards, embedded analytics, and data applications, Sigma Computing aims to redefine business intelligence for organizations of all sizes.

📋 Description

• Sigma champion and product expert, customers will look to you for advice and expertise • Advisor to our customers on technical best practices including • Capture product feedback from customers and engage with the product team to improve our product roadmap • Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals • Cultivate customer references for the marketing team • Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success. • Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions; • Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

🎯 Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting) • Customer relationship skills • Experience with database concepts • Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery) • Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub • ETL experience • Experience implementing production business intelligence solutions • Familiarity with JavaScript and Web Development is a plus • Bachelor’s degree in computer science or related field or equivalent technical experience • Ability to work remotely full-time with up to 50% travel (eventually)

🏖️ Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office