Customer Success Architect

🕒 July 2

🇺🇸 United States – Remote

💵 $130k - $230k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sigma Computing (hiring!)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Sigma Computing is a leading provider of next-generation analytics and business intelligence solutions. The company offers a platform that integrates spreadsheets, SQL, Python, and AI to enable real-time data analysis without compromising speed or security. Sigma's unique architecture allows it to scale trillions of rows quickly while maintaining a secure and governed environment. The platform supports various roles including analysts, data engineers, and business leaders. It is designed to facilitate collaboration, allowing users to interact with data and build workflows within a single workspace. With capabilities like self-service insights, dashboards, embedded analytics, and data applications, Sigma Computing aims to redefine business intelligence for organizations of all sizes.

📋 Description

• Serve as a Sigma champion and product expert for customers • Advise customers on Sigma best practices, performance and tuning, security, SSO, team organization, row-level security, embedded analytics, API access, CDW, ETL, and catalog tools • Capture product feedback and engage with the product team to improve the product roadmap • Identify new use cases to grow accounts and support renewals • Cultivate customer references for the marketing team • Design and develop software solutions for business intelligence and analytics products • Understand customer business and technical requirements and implement tailored analytics solutions in customer environments • Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions • Document software and technical implementations • Monitor deployed solutions and troubleshoot complex technical issues • Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

🎯 Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting) • Customer relationship skills • Experience with database concepts • Data warehouse experience; cloud data warehouse preferred (Snowflake, Redshift, BigQuery) • Experience designing, developing, and writing software and custom solutions using JavaScript/TypeScript, SQL, React, GraphQL, and GitHub • ETL experience • Experience implementing production business intelligence solutions • Bachelor's degree in computer science or related field or equivalent technical experience • Ability to work remotely full-time with up to 50% travel (eventually) • Experience at a SaaS company or with cloud architectures • Experience with data analytics business use cases • Startup experience

🏖️ Benefits

• Stock options • Equity • Generous health benefits • Flexible time off policy • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office