Strategic Customer Success Manager – MarTech / AdTech

🕒 July 7

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $143.5k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Branch

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

☁️ SaaS

🤝 B2B

💰 $300M Series F - Branch on 2022-02

Marketing • SaaS • B2B

Branch is a growth and measurement platform that provides mobile attribution, deep linking, link management, QR codes, in-app banners, and AI-powered marketing tooling to connect click-to-conversion journeys. The company emphasizes accurate cross-channel measurement and fraud prevention for apps and web, serving advertisers and growth teams with integrations across major ad, analytics, and engagement platforms. Branch is positioned as a B2B SaaS partner for brands (trusted by 100,000 brands and a 3. 5 billion-user network) focused on improving acquisition, engagement, and revenue through reliable linking and attribution.

📋 Description

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts • Embed as a trusted advisor across decentralized buying centers • Act as the “quarterback” for a global virtual account team • Design and scale AI-powered customer programs • Drive adoption and consumption growth • Own expansion and upsell motions directly on retention-focused accounts • Lead strategic success planning, QBRs, and EBRs tailored to each regional buying center • Guide high-stakes consolidation and “build vs. buy” evaluations • Navigate complex commercial and governance realities • Build compelling demonstrations, executive presentations, and business value documents • Serve as the vital link between customers and Branch

🎯 Requirements

• 6+ years of experience in Customer Success or strategic Account Management • 2+ years of experience in the AdTech / MarTech space preferable • Comfort engaging and influencing senior stakeholders • Demonstrated experience as an AI Champion • Strong business acumen • A track record of orchestrating matrixed, cross-functional teams • Experience supporting customers on cloud-based SaaS platforms • Excellent client management, written, and verbal communication skills • Comfort pulling and interpreting aggregate-level data • A self-starter, entrepreneurial mindset and fluency with CRM and productivity tools

🏖️ Benefits

• Health and wellness programs • Paid time off • Retirement planning options