Enterprise Customer Success Manager

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Drive Account Growth & Diversification by identifying opportunities to expand OpenLoop’s footprint • Ensure Customer Success & ROI by defining success and tracking KPIs • Monitor account health signals for churn mitigation • Act as the primary point of contact for executive stakeholders • Navigate complex system integrations for seamless data exchange • Collaborate with Sales and Leadership to manage renewals and upsell contracts • Synthesize client feedback into actionable insights for the Product team • Lead clients through implementation to go-live • Conduct regular Business Reviews to analyze program performance

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field • 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred) • Strong mental model of complex system integrations and APIs • Comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals • Excel at building rapport with technical users and C-suite executives. • Proactive in using data to spot trends and offer solutions • Familiarity with the nuances of healthcare delivery or clinical operations (Bonus)

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more