Patient Coordinator

🕒 July 17

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Custom Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

Healthcare • SaaS • Healthcare Insurance

Custom Health is a healthcare technology company that delivers pharmacist-led medication management and remote clinical support through connected monitoring tools and data-driven insights. It combines simple digital adherence tools, in-home reminders, and continuous pharmacist engagement to help patients take medications on time, surface side effects, and coordinate with prescribers. Custom Health partners with health plans, public programs, physicians, and operates pharmacy hubs across the U. S. and Canada to support population-level programs and enable clinical teams between visits.

📋 Description

• Serve as the first point of contact for prospective patients • Contact referred patients and consumers requesting more information • Explain Custom Health services and educate patients about available programs • Build trust and rapport with patients and caregivers • Answer questions and deliver a positive patient experience • Assess eligibility, interest, and program suitability • Verify coverage and support enrollment and onboarding readiness • Identify and address enrollment barriers • Manage patient progression through qualification and onboarding • Maintain accurate records in CRM systems and patient tracking tools • Coordinate next steps with pharmacy partners and internal teams • Schedule and manage follow-ups to maximize outreach and enrollment opportunities • Maintain patient engagement and responsiveness • Help improve onboarding processes • Monitor outreach and enrollment performance • Contribute to reporting, tracking, and operational best practices • Support ad hoc projects and duties as needed • Report to the VP, Patient Acquisition

🎯 Requirements

• 3+ years of experience in healthcare, patient coordination, customer care, social work, or a related field • Exceptional communication and relationship-building skills • Professional telephone presence and comfort managing patient-facing conversations • Strong organizational and time management abilities • Comfortable managing a high volume of patient interactions and follow-ups • Experience working with CRM systems preferred • Strong attention to detail and follow-through • Proficient with computers, software programs, and remote work tools • Comfortable working independently in a remote environment • Must reside in the Nashville, Tennessee area

🏖️ Benefits

• Primarily remote and home-based work • Collaborative and supportive team environment • Opportunity to develop valuable healthcare experience • Meaningful impact on patients and caregivers