Patient Coordinator

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Custom Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Custom Health is a healthcare technology company that delivers pharmacist-led medication management and remote clinical support through connected monitoring tools and data-driven insights. It combines simple digital adherence tools, in-home reminders, and continuous pharmacist engagement to help patients take medications on time, surface side effects, and coordinate with prescribers. Custom Health partners with health plans, public programs, physicians, and operates pharmacy hubs across the U. S. and Canada to support population-level programs and enable clinical teams between visits.

📋 Description

• Serve as the first point of contact for prospective patients. • Contact referred patients and consumers who have requested more information. • Explain Custom Health services in a clear, supportive, and professional way. • Build trust and rapport with patients and caregivers. • Answer questions and provide education regarding available programs. • Deliver a positive and supportive patient experience. • Assess patient eligibility, interest, and program suitability. • Verify coverage and help patients understand available services and next steps. • Support enrollment and onboarding readiness. • Identify and address barriers that may prevent enrollment. • Manage patient progression through qualification. • Maintain accurate records within CRM systems and patient tracking tools. • Organize and track patient progress through the onboarding process.

🎯 Requirements

• 3+ years of experience in healthcare, patient coordination, customer care, social work, or a related field. • Exceptional communication and relationship-building skills. • Professional telephone presence and comfort managing patient-facing conversations. • Strong organizational and time management abilities. • Comfortable managing a high volume of patient interactions and follow-ups. • Experience working with CRM systems preferred. • Strong attention to detail and follow-through. • Proficient with computers, software programs, and remote work tools. • Comfortable working independently in a remote environment.

🏖️ Benefits

• Meaningful role in helping patients access services • Collaborative team • Develop valuable healthcare experience