Pharmacy Technician

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💊 Pharmacist

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Custom Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

⚕️ Healthcare Insurance

💊 Pharmaceuticals

SaaS • Healthcare Insurance • Pharmaceuticals

Custom Health is a healthcare technology company that delivers pharmacist-led medication management and remote clinical support through connected monitoring tools and data-driven insights. It combines simple digital adherence tools, in-home reminders, and continuous pharmacist engagement to help patients take medications on time, surface side effects, and coordinate with prescribers. Custom Health partners with health plans, public programs, physicians, and operates pharmacy hubs across the U. S. and Canada to support population-level programs and enable clinical teams between visits.

📋 Description

• Own the patient experience from qualification through successful activation and program start, maintaining engagement throughout onboarding, pharmacy processing, fulfillment, and activation activities. • Serve as the primary operational contact for patients until successful program activation and start. • Guide patients through the onboarding and activation process. • Coordinate timelines, expectations, and next steps across multiple pharmacies. • Help ensure patients successfully start their therapy or program. • Maintain operational visibility into patient progression and proactively address delays or barriers to activation. • Gather and organize onboarding information. • Support medication transfer coordination and readiness activities. • Confirm medication schedules, routines, and onboarding preferences. • Identify and resolve barriers that could delay patient starts. • Coordinate activation readiness and onboarding follow-up. • Coordinate activities across Marketing, Pharmacy Operations, Clinical Services, and Technology teams to ensure patients successfully progress through the patient start journey. • Act as the bridge between patients, caregivers, and pharmacy teams. • Ensure pharmacy teams receive complete and accurate onboarding information. • Help create smooth transitions between onboarding, fulfillment, and activation. • Support operational consistency across multiple pharmacy partners. • Monitor and manage key patient start metrics including Patient Start Rate, Time to Start, Activation Completion Rate, Patient Reach Rate, and Patient Satisfaction. • Take ownership of patient progression outcomes and proactively identify opportunities to improve conversion and activation performance. • Track onboarding progression and patient start performance. • Maintain operational visibility into patient movement across operational stages. • Identify workflow bottlenecks and opportunities for improvement. • Contribute to process development and operational best practices. • Support reporting and KPI tracking initiatives. • Support the development and optimization of workflow automation and AI-assisted patient engagement processes to improve scalability and patient experience.

🎯 Requirements

• 4+ years of experience in pharmacy operations, patient onboarding, care coordination, or healthcare operations • Pharmacy Technician experience or equivalent pharmacy operations experience required • PTCB certification • Strong organizational and workflow management skills • Excellent communication and relationship-building abilities • Experience coordinating multiple stakeholders and competing priorities • High attention to detail and strong follow-through • Comfortable working directly with patients and caregivers • Experience with CRM, healthcare operations, or workflow management systems is considered an asset