Contract Operations Systems Analyst

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Evaluate commercial, open-source, and on-prem AI model options using a repeatable framework for cost, capability, and security tradeoffs (75% of role) • Build and maintain cost models comparing API-based pricing with flat subscription alternatives for heavy AI users • Validate approaches to controlling AI cost exposure and provide stakeholders with actionable data • Keep the evaluation framework current as AI models and pricing change, including tracking renewal timing on AI vendor agreements • Support smaller-scope vendor evaluation projects, beginning with SMS and messaging vendors and assessing compliance capability, aggregator relationships, and pricing structure (25% of role) • Join the Strat Ops team at Customer.io

🎯 Requirements

• Experience evaluating software vendors, ideally including AI platforms or communications/messaging platforms • Comfort building cost models and structured vendor comparison frameworks • Ability to work independently with senior stakeholders across technical and operations teams • Experience in a B2B SaaS environment preferred • Familiarity with SMS or messaging compliance is a plus but not required • Successful completion of a background check and employment verifications as part of the pre-employment process

🏖️ Benefits

• Starting agreement of $75/hr-$85/hr USD, or equivalent in local currency, depending on experience and subject to market rate adjustment • Virtual interviews via Zoom • Inclusive team culture and bias-free hiring practices