Senior Program Manager, Growth Operations

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM • Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput • Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed • Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity

🎯 Requirements

• 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS company • Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing • Strong influence skills — comfortable driving accountability without direct authority across senior stakeholders • Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams • Experience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the room • Genuine comfort with ambiguity — you create structure rather than waiting for it • Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • A professional development budget