Customer Education Program Manager

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets • Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it • Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today • Translate complex Ashby workflows into clear, practical, outcome-oriented education • Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities • Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences • Help us explore adjacent formats when useful

🎯 Requirements

• You already know Ashby well. • You understand how its workflows are structured, where users can get stuck, and what it takes to use it effectively. • You've taught something complex before. • You can juggle multiple projects. • You're a strong writer. • You're comfortable recording voiceovers. • You own work end-to-end. • You work well with subject matter experts. • You have good judgment about scope. • Traditional customer education experience isn't required.

🏖️ Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. • You get to work with a product that our customers are genuinely excited about. • 10-year exercise window for stock options. • Unlimited PTO with four weeks recommended per year. • Twelve weeks of fully paid family leave in the US. • $100/month education budget with larger development opportunities supported through manager approval. • Extended health benefits for you and your dependents (subject to availability with our Employer of Record). • Generous equipment, software, and office furniture budget.