Technical Operations Manager

🕒 May 26

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows • 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP • 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems • 10% supporting broader Strat Ops and BizOps requests as they arise

🎯 Requirements

• 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats • Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained • Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied • Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration) • Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents) • Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus • Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • A professional development budget