Customer Quality Liaison

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Commercial Vehicle Group, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

🚗 Transport

🛍️ eCommerce

⚡ Energy

Transport • eCommerce • Energy

Commercial Vehicle Group, Inc. is a leading supplier of electric vehicle assemblies, electrical wire harnesses, seating systems, mechanical assemblies, and plastic products, catering to the ecommerce, transportation, industrial, and recreational vehicle markets. The company has established a strong presence in the commercial truck market while evolving its offerings to support the growing demand for electric vehicles, promoting innovation and sustainability in the industry.

📋 Description

• Serve as the primary interface between the manufacturing facility and key OEM customers on all quality-related matters. • Manage customer quality concerns from initial containment through root cause resolution. • Ensure deliverables meet or exceed customer quality requirements. • Build trusted relationships with customer quality representatives. • Facilitate regular customer quality review meetings, scorecards, and performance updates. • Maintain and grow relationships with customer supplier quality engineers (SQEs) and quality leadership. • Proactively communicate quality performance trends, risks, and improvement initiatives to customer stakeholders. • Work with CVG Manager for Complaint Management Process. • Support 8D, 5-Why, Fishbone, and Is/Is Not analysis for customer-reported nonconformances. • Coordinate cross-functional teams including Engineering, Production, and Supply Chain to resolve quality Issues. • Ensure corrective actions are validated, sustained, and documented to prevent recurrence. • Monitor and report on key quality metrics: PPM, warranty returns, customer scorecards, and internal defect rates. • Participate in customer audits, layered process audits (LPA), and plant walkthrough readiness. • Partner with DTNA & CVG to identify and contain in-process quality issues as needed. • Support new product launches with special focus on customer-identified critical and significant characteristics. • Champion a culture of quality and continuous improvement. • Prepare and deliver weekly/monthly quality reports for CVG Manager & DTNA. • Maintain accurate records in the quality management system (QMS) and customer-specific portals. • Track open corrective action items to closure with documented evidence.

🎯 Requirements

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or related technical field; equivalent experience considered • 3+ years of quality engineering or quality liaison experience in a Tier 1 or Tier 2 automotive/commercial vehicle manufacturing environment • Working knowledge of IATF 16949, ISO 9001, and customer-specific requirements (CSRs) • Proven ability to read and interpret engineering drawings, GD&T, and component specifications • Strong data analysis skills; proficient in Excel, Minitab, or equivalent statistical tools • Excellent written and verbal communication skills with demonstrated experience in customer-facing roles • Preferred Qualifications: Experience supporting OEM customers such as PACCAR, Daimler Trucks, Navistar, or Volvo/Mack; ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt; Hands-on experience with 8D, APQP, PPAP, FMEA, control plans, and MSA; Familiarity with commercial vehicle seating, chassis, cab, or structural component manufacturing; Experience with Lean Manufacturing tools: VSM, kaizen, 5S, OEE, takt time; Bilingual English/Spanish a plus for facilities with US-Mexico operations.

🏖️ Benefits

• None specified