Lead Director, Product Membership

Job not on LinkedIn

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $144.2k - $288.4k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Lead software, data engineering, Data Science, and Epic Analyst initiatives across membership, attribution, retention, service recovery, and value-based care programs • Oversee software releases, data pipelines, and integrations across Salesforce/CRM, Epic EHR, and proprietary HCD analytics platforms • Ensure system reliability, data integrity, and real-time observability • Drive agile roadmap delivery, technical specifications, product backlogs, and sprint commitments • Partner with operational leads to digitize worklists, automate manual interventions, and replace unscalable spreadsheets and manual report worklists • Drive technology metrics tied to patient retention, panel stability, service recovery, roster accuracy, and value-based care attribution efficiency • Coordinate data flow between Epic clinical workflows and retention and escalation tools • Direct and mentor product managers, designers, and engineering leads • Establish KPI frameworks, product health metrics, feedback loops, and outcome-oriented roadmaps • Develop the product team’s capabilities in CRM/Epic product design, patient journey mapping, and data/AI-enabled patient engagement • Serve as the operational and technology bridge between executive leadership and execution teams • Report directly to the Executive Director, Digital Product – Patient Growth & Engagement

🎯 Requirements

• Bachelor’s degree required • 10-15+ years of progressive leadership experience spanning healthcare operations and clinical technology product management • 5–8+ years of leadership experience in healthcare software engineering, digital product management, or health-tech execution • Specific domain expertise in patient membership management, patient engagement/retention programs, Salesforce CRM operations, and healthcare attribution models • Deep understanding of enterprise CRM platforms, especially the Salesforce ecosystem • Experience with cloud data pipelines, EDP/data warehousing, and API-led integration architectures • Familiarity with Epic EHR workflows, HL7/FHIR integrations, and clinical worklist capabilities • Track record leading multi-disciplinary technology pods including SDEs, Data Engineers, and SF Developers • Expertise in sprint optimization, release management, and maintaining system SLOs/SLA performance • Ability to analyze operational bottlenecks and engineer automated software solutions • Excellent communication skills for working with executives, operational program managers, and software engineers • Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations • Graduate degree and/or clinical background (RN, MD, DO, NP, PA) preferred • Willingness to travel domestically, generally once per quarter or more frequently

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program • Equity award program

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