Senior Access & Availability Analyst

Job not on LinkedIn

🔥 3 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Conduct outbound outreach to behavioral health providers to verify appointment availability, scheduling timelines, and access-related practices • Use outreach scripts, study protocols, and standard operating procedures for consistent, professional, and compliant interactions • Review and validate provider directory information, contact details, specialty, location, and other required data • Document outreach attempts, responses, discrepancies, and outcomes in QuickBase and other enterprise systems • Analyze outreach and study data to identify patterns, access barriers, provider discrepancies, and broader trends • Escalate significant discrepancies, systemic issues, compliance risks, and unresolved access concerns • Synthesize quantitative and qualitative findings into concise summaries explaining the member experience and opportunities for improvement • Support new-hire onboarding and mentoring on outreach expectations, documentation standards, systems, workflows, and quality requirements • Provide peer guidance, answer process questions, and share effective practices • Participate in quality reviews, calibration discussions, and continuous-improvement activities

🎯 Requirements

• Experience in operations, provider services, healthcare, customer service, call center, or a similar role requiring accurate documentation and direct outreach • Excellent verbal and written communication skills, professional phone etiquette, and ability to summarize findings clearly • Strong analytical, deductive, problem-solving, and critical-thinking skills • Ability to recognize patterns and translate findings into practical recommendations • Demonstrated attention to detail and accurate, complete, timely data entry and documentation • Ability to coach, mentor, or support peers and new team members • Proficiency with Microsoft Excel, Word, Outlook, QuickBase, multiple applications, and phone systems • Strong organization and time-management skills • Ability to work independently with minimal supervision and contribute in a collaborative team environment • Adaptability, sound judgment, and strong work ethic in a changing, process-driven environment • Experience identifying trends, conducting root-cause analysis, or supporting process solutions • Prior experience supporting onboarding, peer mentoring, training reinforcement, or quality calibration • Bachelor's degree or equivalent experience • Familiarity with behavioral health, provider networks, member access, network adequacy, or access and availability studies • Experience validating provider directory information or conducting provider outreach • Experience creating leadership-ready summaries, dashboards, or reports connecting operational findings to member experience

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

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