Account Manager

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Overseeing all day-to-day PBM operations • Act as the liaison between clients and cross-functional internal teams • Ensure timely/successful delivery of client requests • Manage the resolution status of routine to complex requests related to clients' business requirements • Engage internal departments and client resources to work on outstanding issues • Provide routine updates to the client • Critically think about complex situations to find optimal outcomes • Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met

🎯 Requirements

• 1+ years of experience in a client services-based environment or previous account management experience • Excellent organizational skills • Excellent verbal and written interpersonal communication skills • Strong problem solving and critical thinking skills • Able to be on camera for meetings with reliable attendance

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support well-being of colleagues and families

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