Accounts Receivable Collector – Business-to-Consumer

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💰 Accounts Receivable

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Contact customers by phone, email and/or written correspondence regarding past-due account balances • Review account history, billing details, payment status and notes • Explain balances, due dates, payment expectations and available resolution options • Negotiate payment arrangements within approved guidelines • Document collection activity, customer interactions, disputes and follow-up actions in appropriate systems • Research account issues and work with internal teams to resolve billing discrepancies or payment concerns • Monitor assigned accounts and follow up to drive resolution and reduce aging balances • Escalate complex, sensitive or unresolved accounts according to established procedures • Maintain compliance with company policies and applicable consumer collection regulations • Support reporting needs, account reviews and process improvement efforts • Meet individual and team productivity, quality and collection performance expectations • Perform other duties as assigned

🎯 Requirements

• 1-2 years of experience in an accounting, financial, and/or collections-based role • Demonstrated proficiency with Microsoft Office and account management or billing systems • High school diploma or GED • Knowledge of consumer collections practices and payment arrangement processes • 2+ years of experience in a high-volume call center environment • Strong verbal and written communication skills • Ability to handle difficult conversations professionally and with empathy • Strong attention to detail and accuracy in account review and documentation • Basic problem-solving and conflict resolution skills • Ability to manage a high-volume workload and prioritize follow-up activities • Knowledge of the healthcare industry, including Medicaid, Medicare and third-party insurance • Ability to balance customer service with accountability for payment collection • Comfort working with performance goals, aging reports and follow-up metrics • Ability to identify account issues and coordinate with internal partners for resolution • Associate’s degree listed as a preferred qualification • Must reside in Maryland based on the employer-selected location field

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility