Behavioral Health Intake, Patient Engagement Specialist

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct preliminary screening and assessment of individuals seeking services accurately and within established timeframes • Manage targeted patient outreach lists to support behavioral health intake conversion and patient engagement • Conduct personalized outreach to scheduled, prospective, inactive, or overdue patients • Encourage patients to schedule appointments and complete pre-visit readiness tasks • Assist patients with next steps, visit expectations, scheduling needs, and appointment readiness • Proactively manage provider panels and waitlists to maximize patient access and provider productivity • Support high-risk patient lists, overdue follow-ups, inactive patient re-engagement, and provider-directed outreach • Initiate and support targeted outreach campaigns for intake pipeline conversion, no-show and cancellation reduction, inactive patient re-engagement, and provider call-out rescheduling • Track outreach outcomes, barriers, and patient engagement activity using approved systems and reporting tools • Escalate patient concerns, workflow barriers, or access issues through appropriate channels • Collaborate with behavioral health operations, providers, leadership, and cross-functional partners • Perform additional duties assigned by the Supervisor/Manager within role scope and business needs

🎯 Requirements

• 2+ years of experience in healthcare coordination, patient access, intake coordination, customer service, inside sales, outreach, or call center operations • Strong verbal and written communication skills with the ability to engage patients professionally and empathetically • Ability to manage multiple worklists, priorities, and follow-up tasks independently • Proven skill managing multiple channels of communication including phone, email, chat, etc. • Strong attention to detail and ability to document outreach activity accurately • Comfort working in a metrics-driven environment • Ability to work remotely with a designated workspace that supports patient privacy and confidentiality • Proficiency with Microsoft Office tools or similar productivity/reporting platforms • High School Diploma, GED or equivalent experience • Associates degree preferred • Preferred: Behavioral health, virtual care, healthcare access, or patient engagement experience • Preferred: Experience with Epic, CRM platforms, patient scheduling systems, Five9 or outreach/campaign tracking tools • Preferred: Experience supporting provider panels, patient re-engagement, appointment readiness, or no-show reduction workflows • Preferred: Familiarity with HIPAA/privacy expectations in a remote healthcare environment

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility