Billing Lead – Aetna Employer Portal

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams • Lead and deliver internal training sessions for new and existing billing processes • Oversee migration from legacy billing tools, including ABAT, Billing Center, EZLink, and Benefitfocus, to the Employer Portal • Drive billing process improvement initiatives using performance metrics, customer feedback, and in-application surveys • Support and refine the operational support model for billing • Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution • Collaborate with Enrollment, Access & Registration, and Reporting & Process Improvement teams • Document and communicate current and future-state billing processes • Support change management and user adoption • Contribute to decommissioning legacy applications and tools • Champion customer-first problem solving and continuous improvement

🎯 Requirements

• 5+ years of experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry • Ability to lead process improvement initiatives and manage escalated issues • Experience with billing systems migration and/or implementation of new technology platforms • Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights • Excellent communication and interpersonal skills, with ability to train and influence cross-functional teams • Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT) • High attention to detail and organizational skills; ability to manage multiple priorities in a fast-paced environment • Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms preferred • Familiarity with operational support models in large, matrixed organizations preferred • Experience supporting legacy-system decommissioning and change management initiatives preferred • Bachelor’s degree preferred; specialized training or relevant professional qualifications

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being