Client Advocate

Job not on LinkedIn

🔥 38 minutes ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

💵 $43.9k - $85.1k / year

⏰ Full Time

🟢 Junior

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Develop and execute customer product and plan administration • Meet with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss plan operations, identify service gaps, determine root causes, and develop solutions • Identify customer-specific service issues, develop solutions, and lead resolution with other areas • Respond to requests for claim analysis, plan design changes, and benefit questions and clarifications • Collaborate with the account management team to achieve growth and renewal objectives • Assist in preparing and delivering renewal packages • Support plan administration activities including installation, plan setup, eligibility, billing, and drafting • Manage open enrollment activities • Promote Navigator usage and implement strategies to increase product usage • Notify customers of Aetna policy changes, assess customer impact, and provide consultative support • Support scheduling and preparation of customer meetings

🎯 Requirements

• 1-3 years of experience in health care customer service • 3+ years of experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams • High school diploma or equivalent experience • Prior health insurance industry-related experience working with complex accounts • Self-funded experience • Prior account management experience within the health insurance industry • Excellent customer service mindset • Strong critical thinking, organizational, and analytical skills • Effective verbal and written communication skills • Ability to learn quickly and work with minimal supervision • Comfortable presenting information in a group setting

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay range • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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