Customer Service Representative, Behavioral Health

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🔥 0 minutes ago

🥔 Idaho, Minnesota, +2 more states – Remote

🥔 Idaho – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Takes inbound calls from members and determines the quickest, most effective ways to answer member questions. • Creates an emotional connection with members by understanding and engaging them to champion their best health. • Provides introductory information and connects members with additional and appropriate benefits/external resources. • Escalates queries and concerns when it is deemed necessary. • Ensures that members are satisfied with products/services by handling complaints and inquiries.

🎯 Requirements

• 1-3 years of call center and/or customer service experience • Basic computer knowledge and technical skills to use IP phones, • A private and confidential workspace free from distractions. • Active listening skills to effectively handle members who may be upset. • A hardwired connection is required (i.e., an Ethernet connection).

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package