Inbound/Outbound Queue Associate – Behavioral Health

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CVS Health

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Performs intake of calls from members or providers regarding services • Screens requests for appropriate referral to medical services staff • Approves services in accordance with the benefit plan • Performs non-medical research including eligibility verification • Maintains accurate and complete documentation

🎯 Requirements

• 1-3 years of Customer Service Background • 1-3 years of Call Center experience • Familiarity with basic medical terminology • 2-4 years experience as a medical assistant or office assistant • Effective communication and organizational skills • Computer literacy including Excel and Microsoft Word

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package

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