Inbound Patient Account Services Specialist

Job not on LinkedIn

🔥 13 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient’s journey from order to reimbursement • Help patients navigate complex billing and reimbursement processes • Build trusting relationships with patients through meaningful and relevant conversation • Manage difficult or emotional situations and respond promptly to patient needs • Document each interaction accurately in the appropriate Revenue Cycle system • Record, review, follow up on, and resolve patient concerns • Gather and examine patient information to determine eligibility for payment plans • Meet call center metrics, including call volume and call quality • Use technology to liaise with other departments across CVS Specialty • Provide an outgoing, enthusiastic, professional, and caring presence over the telephone • Report potential trends to Leadership for review

🎯 Requirements

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services • Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel • Effective written and verbal customer service skills • Ability to work independently and on a team • Ability to offer emotional support and empathy • Flexibility with work schedule to meet business needs, including 8-hour work shifts from 8:00am–8:00pm EST, Monday–Friday • Verifiable high-school diploma or GED required

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility