Manager – Health Care Quality Project Management

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $60.3k - $145.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead and Develop a High-Performing Team • Inspire, coach, and develop a team of Health Advocates to deliver exceptional member experiences • Foster a culture of accountability, engagement, and continuous improvement • Oversee daily operations including staffing, workflows, productivity, and quality outcomes • Monitor performance trends and implement strategies to improve both efficiency and effectiveness • Support resolution of complex or escalated member needs with empathy and urgency • Analyze team and program performance to identify trends, risks, and opportunities • Collaborate closely with leadership, peers, and cross-functional teams to achieve shared goals

🎯 Requirements

• 5 years experience managing workloads, productivity, and quality metrics • 1 + years coaching and developing, and improving individual and team performance • 5 + years Experience supporting or improving member experience, engagement, or outreach programs within healthcare • Strong verbal and written communication skills • Critical thinking skills with the ability to manage competing priorities in a fast-paced environment • Comfortable leading through change and driving continuous improvement initiatives • Ability to handle sensitive information with discretion and maintain confidentiality • Commitment to delivering a high-quality, empathetic member experience.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs