Manager, Knowledge Enablement

Job not on LinkedIn

🕒 3 days ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $67.9k - $182.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead end-to-end content lifecycle management, including collaborating with SMEs and other stakeholders to develop and enhance content across our Knowledge Libraries • Collaborate with proposal writers during live RFX responses to identify and use existing MCL content • Optimize content delivery and strategy by monitoring and improving content performance, applying best practices, and optimizing content for AI ingestion • Maintain expertise with available generative and agentic AI solutions to optimize Knowledge Enablement workflows and content development for maximum content depth and accuracy. • Support knowledge sharing and training efforts by facilitating SME demos, trainings, and content walk-throughs for proposal teams • Establish and uphold core operational processes, procedures, SOPs, templates and other supporting documentation and workflows for clear, concise, and consistent team operations

🎯 Requirements

• 3-5 years of experience as a knowledge manager, content developer, and writer in Medicaid and managed care. • Demonstrated experience in proposal knowledge management, content management, and technical writing, preferably in Medicaid managed care or closely related healthcare domains. • Experience managing and administering a knowledge-driven SharePoint environment, including overall infrastructure, document libraries, views, webparts, and permissions. • Proven ability to plan, create, manage, deliver, socialize, audit, and track content across its lifecycle. • Excellent writing and editing skills that conform to the Aetna writing style guide; strong attention to detail and consistency. • Project management proficiency with the ability to prioritize and manage multiple deadlines simultaneously. • Strong oral communication skills and the ability to collaborate effectively across departments and organizational levels. • Strong familiarity and experience with generative and agentic AI systems with proven experience in automating research, content creation, and analysis. • Advanced expertise in Microsoft Word, including styles, document structure, Track Changes collaboration, cross-references, and TOCs, with the ability to produce fully structured, enterprise-ready documents. • Advanced expertise in Microsoft Excel including dynamic formula, tables, and PivotTables, enabling scalable analysis, automation, and dashboarding. • Advanced expertise in Microsoft PowerPoint including slide design, custom layouts, data-linked visuals, animations, accessibility (alt-text), and template governance, delivering polished, executive-level presentations.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • additional resources, based on eligibility