Senior Access & Availability Analyst

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Conduct outbound outreach to behavioral health providers to verify appointment availability, scheduling timelines, and access practices • Use outreach scripts, study protocols, and standard operating procedures for consistent and compliant interactions • Review and validate provider directory information, contact details, specialties, locations, and other required data • Document outreach attempts, responses, discrepancies, and outcomes in QuickBase and other enterprise systems • Analyze outreach and study data to identify patterns, access barriers, provider discrepancies, and broader trends • Escalate significant discrepancies, systemic issues, compliance risks, and unresolved access concerns • Synthesize quantitative and qualitative findings into concise summaries of the member experience • Support new-hire onboarding and mentoring on outreach expectations, documentation, systems, workflows, and quality requirements • Provide peer guidance and answer process questions • Participate in quality reviews, calibration discussions, and continuous-improvement activities

🎯 Requirements

• Experience in operations, provider services, healthcare, customer service, call center, or similar role requiring accurate documentation and direct outreach • Excellent verbal and written communication skills, professional phone etiquette, and ability to summarize findings clearly • Strong analytical, deductive, problem-solving, and critical-thinking skills • Attention to detail and commitment to accurate, complete, and timely data entry and documentation • Ability to coach, mentor, or support peers and new team members • Proficiency with Microsoft Excel, Word, Outlook, Quickbase, multiple applications, and phone systems • Strong organization and time-management skills • Ability to work independently with minimal supervision and contribute collaboratively • Adaptability, sound judgment, and strong work ethic • Experience identifying trends, conducting root-cause analysis, or supporting process solutions • Prior experience supporting onboarding, peer mentoring, training reinforcement, or quality calibration • Bachelor's degree or equivalent experience • Familiarity with behavioral health, provider networks, member access, network adequacy, or access and availability studies • Experience validating provider directory information or conducting provider outreach • Experience creating leadership-ready summaries, dashboards, or reports

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay