Senior Client Operations Analyst

Job not on LinkedIn

🔥 7 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide administrative and operational support for one or two large client accounts or a portfolio of smaller health plan clients • Act as subject matter expert and operational owner for member journey processes and client collateral • Guide clients through process requirements, implement updates, resolve inquiries, and track action items • Own meeting documentation for client-facing calls and internal team syncs, including agendas, decks, minutes, and action items • Capture, document, and track open items and deliverables from meetings and email correspondence • Manage ad-hoc client inquiries by coordinating with internal departments and delivering timely responses • Coordinate intake, internal routing, and client-facing resolution of member grievances • Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account priorities • Document and communicate client nuances in profiles, account records, and tracking sheets • Provide backup coverage for Client Success Manager/Executive or Client Operations Owner • Serve as primary account contact for smaller accounts or lines of business

🎯 Requirements

• Bachelor’s degree in business, health care, operations management or related field, or equivalent combination of experience and training • 2+ years of relevant experience in operations, client support, or administrative account coordination • Direct client-facing experience with clear verbal and written communication • Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel • Familiarity with project management or collaboration tools such as Asana, Jira, Confluence, or PowerBI is a plus • Proven track record in meeting administration, including agenda preparation, detailed note-taking, and action item tracking • Expertise in reviewing, analyzing, and organizing data using Excel • Strong organizational and task prioritization skills • Knowledge of Medicare, Medicaid, and Commercial plan structures • Familiarity with AI agent technologies and their application in data analysis and answering complex questions • Proficiency in copywriting, proofreading, or editing • Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years • Position is remote in the US with some travel required

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being