Senior Manager, CFAO Change Management – Communications

Job not on LinkedIn

🔥 1 hour ago

🌵 Arizona, Illinois, +2 more states – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote

💵 $75.4k - $182.5k / year

⏰ Full Time

🟠 Senior

🗣️ Communications

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Creating and providing oversight to a multi-faceted portfolio, including but not limited to: training for CFAO new hires, specialized product training, continuous learning module creation, holistic CFAO communication strategy, and more. • Strategic short-term and long-term planning and formulating recommendations with proactive notification of risks or timeline negotiation. • Building and cultivating strong relationships with key partners and leaders, with a focus on our internal end users. • Proactively collaborating with business partners, subject matter experts, and team members to develop virtual instructor-led training, on demand e-learning, and effective communication mechanisms. • Managing and delegating multiple projects, including communication with leadership and partners across multiple business areas. • Creating & cascading clear, salient, and timely leadership-facing materials, influenced by a strong ability to anticipate diverse audience needs. • Leading curriculum design with engaging & creative content for adult learners. • Oversight to a welcoming and engaging onboarding curriculum for new colleagues. • Drafting and circulating inclusive department-wide communications, such as newsletters and change management cascade, keeping the full audience top of mind. • Coordinating department-wide learning sessions / webinars. • Identifying and sourcing regular feedback to measure colleague / end user satisfaction. • Defining success and delivering appropriate reporting accompanied by recommendations to close gaps to target. • Collaborating with partners to (re)organize and maintain the existing library of training resources and pricing strategy job aids to ensure they’re effective, relevant, and intuitive to locate to drive underwriter / end user efficiency. • Regularly identifying and recommending opportunities for continuous improvement, including platform changes, to support the department. • Leading and developing direct reports to build a high performing team while providing regular coaching & feedback, delivering performance reviews, and succession planning.

🎯 Requirements

• 7+ years of experience at a healthcare company or corporate role with increasing responsibilities, focused on adult learning strategy, communications strategy, and change management. • 3+ years of experience leading direct reports. • 5+ years of experience facilitating meetings / webinars for large, diverse audiences. • 5+ years of experience developing content for change management, training, and / or communications with an audience base of at least 100+. • Knowledge of PBM business, managed care, or prescription drug industry. • Experience with interactive tools to facilitate engaging learning sessions (e.g., polling). • Proficiency with industry standard design and e-learning authoring software (Articulate Storyline preferred, Camtasia). • Experience utilizing various Learning Management Systems (Saba preferred). • Excellent relationship management and experience working within a complex organizational environment. • Education Bachelor’s degree or equivalent experience required.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs