Senior Manager, Digital Product – Conversational AI Strategy

Job not on LinkedIn

🕒 July 6

🤠 Texas – Remote

🤠 Texas – Remote

💵 $118.5k - $236.9k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Architect Signify’s AI Outreach and Rescheduling strategy, including AI-driven orchestration logic for capturing and re-engaging members after cancelled appointments • Leverage Conversational AI using Voice and RCS to create supply-aware re-engagement flows and evaluation frameworks • Maintain care continuity and protect clinicians’ productivity • Communicate complex concepts in writing and verbally to influence peers and stakeholders • Identify user and business needs and recommend innovative solutions • Drive tradeoff discussions and negotiate with teams and stakeholders to achieve roadmap objectives • Deliver incremental user value through a cross-functional view of problems • Develop product vision, short- and long-term roadmaps, value definitions, and measurable outputs • Communicate the roadmap with customers and across the organization • Observe and interview users across product lines and convert feedback into problem statements • Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines • Understand strategic business levers and drivers • Develop and measure product KPIs to track and communicate value delivery • Monitor healthcare industry trends, current news, and market developments • Report to the Lead Director of Day of Service (DOS) Execution

🎯 Requirements

• Bachelor’s degree in business or a quantitative field, or equivalent combination of formal education and experience • 7 or more years of professional experience, including 5 years of product experience • Strong technical acumen and ability to lead AI model integration into complex business logic • Ability to dissect technical problems such as intent classification and supply-aware routing • Experience in Conversational AI or NLP-driven product management • Proven ability to design and optimize multimodal Voice, SMS, and Chat user journeys powered by LLMs • Strong track record of delivering products and ensuring customer success • Excellent written and verbal communication skills • Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations • Experience integrating and normalizing cancellation dispositions, member eligibility data, and real-time clinician availability • Ability to analyze rescheduling journeys and identify leakage across two-way SMS, Voice AI, and inbound channels • Ability to translate raw interaction data into insights that improve clinician-slot backfill rates • Experience designing and documenting complex logic for AI-driven engines • Track record building scalable triage rules balancing member priority, provider supply, and client-mandated outreach constraints • Passion for transforming the US healthcare system • Ability to articulate user perspectives and needs in problem statements • Entrepreneurial spirit and ability to work independently in a results-oriented environment

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being