Senior Manager, Digital Product – Partner Channel Scheduling

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $118.5k - $236.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Own Signify’s partner channel scheduling product roadmap • Define and execute product strategy for agent-assisted and self-scheduling capabilities • Expand partner scheduling APIs for booking, cancellations, and rescheduling • Extend agent-assisted scheduling to PBM and health plan call centers • Define and launch an embeddable scheduling SDK with SSO hand-off • Package the SDK as a reusable toolkit for partner and health plan apps • Support smaller-volume partners through Signify’s self-service scheduling page • Coordinate partner onboarding and self-serve rescheduling with the core scheduling team • Partner with engineering, analytics, operations, and client success on a shared scheduling platform • Communicate complex concepts and influence leadership, peers, partners, and stakeholders • Identify user, partner, and business needs and drive tradeoff discussions • Develop product vision, roadmaps, value definitions, milestones, and transition plans • Observe and interview brokers, call center representatives, partner product teams, and members • Coordinate dependencies, timelines, and expectations through onboarding and launch • Develop and measure KPIs for pitch rate, booking rate, completed visits, incremental visits, and partner onboarding time • Monitor the Medicare Advantage distribution ecosystem, regulatory changes, and market trends • Report to the Lead Director of Scheduling and Planning Excellence

🎯 Requirements

• 7 or more years of professional experience, including 5 years of product experience • Ability to audit complex technical architectures, identify system bottlenecks, and launch simplified, scalable products • Experience launching APIs or integrations used by external partners • Strong track record of delivering products and ensuring customer and partner success • 5 to 7 years of stakeholder management experience • Prior performance improvement or program management experience • 2 or more years working directly with external partners or clients • 2 or more years conducting user research, field observations, or interviews • 5 or more years collecting, analyzing, and summarizing data from disparate sources • Knowledge of SQL and Python • Experience in ambiguous, fast-paced, or 0-to-1 product environments • Experience building platform, API, or SDK products consumed by external partners or developers • Experience delivering embedded or white-label experiences, including SSO identity hand-offs such as SAML/OAuth • Experience building scheduling, booking, or marketplace products • Familiarity with Medicare Advantage distribution channels • Experience in complex, highly regulated industries • Experience transitioning new capabilities to core platform teams using configuration-driven patterns • Bachelor's degree required, specialized training, or relevant professional qualification

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being