Senior Software Development Engineer – Production Support

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $92.7k - $185.4k / year

⏰ Full Time

🟠 Senior

🏭 Production Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide Level 1–3 application production support for Consumer Drive Healthcare business customers, including monitoring, incident resolution, and proactive system health checks. • Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions. • Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents. • Recommend code fix, optimization, and improvements to the existing codebases to enhance system reliability, stability, and scalability. • Perform debugging, and validation across distributed application environments. • Participate in on-call rotations as needed to support critical production services. • Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem. • Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

🎯 Requirements

• 5 + years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems. • 3 + years of experience in a technical lead role. • 5 + years of experience with Java, Cloud or similar. • Familiarity with monitoring tools, logging frameworks, and IT operations processes. • Ability to work effectively in a fast-paced, cross-functional environment. • Excellent analytical, communication, and problem‑solving skills. • Experience in healthcare, pharmacy benefits management, or similar regulated industries. • Experience with automation, monitoring, and incident management tools. • Experience with RxClaim or other PBM Adjudication system. • Education: Bachelor’s degree or equivalent experience.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs