Staff ServiceNow AI Engineer

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $130.3k - $260.6k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Configure, deploy, and operate Now Assist capabilities (Skills, Agents, Agentic Workflows, Agent to Agent Integration, AI Control Tower, Now Assist for Creator) • Integrate and align Moveworks with ServiceNow experiences, ensuring seamless handoff, consistent intents, and enterprise-approved patterns • Develop within platform-level AI standards for enterprise re-use and scalability • Design and maintain reusable AI configurations, including Skills and Agents • Define reference architectures for common use cases across AI configurations • Leverage out-of-the-box and configurable AI features wherever possible to maximize maintainability and upgrade safety • Establish operational runbooks for AI capabilities, including monitoring, incident response, and problem management

🎯 Requirements

• 7+ years of ServiceNow platform engineering or development experience • 3+ years of experience in ServiceNow configuration, security model, data structures, scripting and integration patterns • 3+ years of experience working in a central platform or shared services model • At least 1+ years of experience enabling Now Assist or AI-assisted ServiceNow capabilities in production • At least 1+ years of experience in translating enterprise AI strategy into practical, governed platform capabilities • ServiceNow Certified System Administrator (CSA) • ServiceNow Application Developer • ServiceNow Implementation Specialist (any major domain)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support physical, emotional, and financial well-being