ServiceNow Engineer

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Initiate Government Solutions, LLC.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

⚕️ Healthcare Insurance

🏢 Enterprise

Government • Healthcare Insurance • Enterprise

Initiate Government Solutions, LLC is an IT services provider specializing in offering comprehensive Enterprise IT and Health Services solutions primarily for the federal sector. They focus on data analytics, health informatics, cloud migration, and the modernization of federal information systems using best practices including ISO and CMMI standards. As a certified women-owned small business, Initiate Government Solutions has been serving the industry, as well as federal, state, and local governments since 2007. Their expertise extends to healthcare informatics, data analytics, migration of data solutions, applications and operations, and management consulting. They aim to address the most challenging healthcare IT issues with creative and innovative open-source solutions.

📋 Description

• Responsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service delivery • Ensures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectives • Provides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment management • Supports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processes • Collaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainment • Responsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standards • Provides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutions • Documents and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycle • Develops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team members • Collaborates closely with development teams to oversee solution implementation • Evaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes • Acts as a liaison between technical and non-technical stakeholders • Prepare detailed specifications for application builds • Assist with user story creation and grooming • Responsible for coding, testing, debugging, and creating technical documentation • Technical knowledge and responsibility of all phases of applications systems analysis and programming • Understands the business or function for which the application is designed • Instructing, directing, and checking the work of other technical team members • Adept at developing front-end portals, and back-end console development • Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSON • Experience building scoped applications

🎯 Requirements

• 7+ years overall IT experience with significant ServiceNow implementation and engineering experience • IT application system experience in technology solution delivery • Experience with platform customization in relevant delivery platforms • Experience with custom application development including Custom Service Portal widget creation • Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog • Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS • Leading and mentoring Junior ServiceNow team members • Implementing systems using the Agile/Scrum methodology • Experienced in Section 508 compliance • Ability to support customers during EST hours • Excellent oral and written communication skills • Excellent analytical and organization skills • Ability to obtain and maintain an HHS Public Trust • Must be eligible to work in the United States without sponsorship due to clearance requirement.

🏖️ Benefits

• comprehensive medical, dental, and vision care • matching 401K and profit sharing • paid time off • training time for personal development • flexible spending accounts • employer-paid life insurance • employer-paid short and long term disability coverage • education assistance program with potential merit increases for obtaining a work-related certification • employee recognition and referral programs • spot bonuses • other benefits that help provide financial protection for the employee and their family