Transitional Care Coordinator

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources • Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans • Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform • Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform • Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met • Other duties as assigned

🎯 Requirements

• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records • Experience in customer service setting (specific experience in healthcare preferred but not required) • Professional phone etiquette • High level of integrity • Proficient PC skills • College degree preferred, high school diploma required • Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary) • US work authorization

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs