Business Development – Partnerships Manager

🔥 21 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $80k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Identify, negotiate, and manage relationships with key logistics and infrastructure partners critical to CWILL's product capabilities • Serve as the primary point of contact for partner integrations, working cross-functionally with our product and engineering teams to ensure smooth collaboration • Proactively resolve partnership-level issues and maintain long-term relationship health with strategic accounts • Build and grow CWILL's agency partner program, targeting eCommerce agencies and service providers that work with Shopify DTC brands • Develop and execute a channel strategy to expand CWILL's reach through referral partners, resellers, and ecosystem players • Own end-to-end event strategy — from trade show selection and booth planning to on-site execution and post-event follow-up • Manage the full partner lifecycle: prospecting, onboarding, activation, and ongoing enablement

🎯 Requirements

• 2–3+ years of experience in business development, partnerships, or channel sales — preferably within eCommerce, SaaS, or logistics • Strong understanding of the Shopify / DTC brand ecosystem and how agencies and service providers operate within it • Proven track record of building and closing partnership deals, with experience managing multi-stakeholder relationships • Hands-on experience with trade shows and industry events — you know how to work a room and convert conversations into pipeline • Excellent communication and negotiation skills; comfortable operating independently in a fast-moving environment • Background in logistics, shipping, or carrier partnerships is a strong plus • Bachelor's degree or above

🏖️ Benefits

• Starting Pay: 80-120K + Bonus, depends on experiences, open to negotiation • 401(k) • PTO • Paid Holidays • Insurance