Market Research Intern – 1-Month Project

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

👨‍🎓 Internship

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 30 days.
• No salary listed.

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Map the competitive landscape for each CWILL product line, including key competitors, plans, pricing tiers, feature differences, service levels, and target customers • Research enterprise plans, discounts, and contract terms using market research, product reviews, industry reports, and customer conversations • Analyze pricing qualitatively and quantitatively, including price per feature, pricing by merchant size, and gaps or opportunities in CWILL's packaging • Deliver a final report and presentation with clear recommendations for leadership • Create a structured comparison dataset for ongoing updates • Agree on project scope, competitor list, and comparison framework during week 1 • Collect data, conduct merchant interviews, and analyze during weeks 2–3 • Write the final report and present findings to leadership during week 4

🎯 Requirements

• Excellent written and spoken English, and familiarity with the US business environment • Strong research and analytical skills: ability to find reliable information, check sources, and spot patterns • Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus • Clear, structured writing; ability to turn messy findings into a concise report • Objective and rigorous comparison of price, customer segment, features, and service without bias • Confident communicating with customers • Comfortable using AI tools to speed up research, while carefully verifying their output • Interest or experience in SaaS, e-commerce, or Shopify is nice to have • Experience in product management, consulting, market research, or business analysis, including internships, is nice to have • Mandarin Chinese is nice to have

🏖️ Benefits

• Remote, one-month internship • Strong performers will be considered for a return offer at the end of the internship

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