Product Management Trainee, Bilingual Mandarin

🔥 0 minutes ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $60k - $70k / year

⏰ Full Time

⚪️ Entry-level

✅ Product Manager

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities • Participate in feature planning, ideation, user flows, and solution design • Produce requirement documents, user flows, wireframes, functional specifications, and acceptance criteria under PM guidance • Track features from discovery through design, engineering, and launch • Monitor product data and user feedback after launch; surface issues and propose improvements • Join user interviews and feedback sessions with Shopify merchants and ecommerce brands • Track competitors and produce structured competitive analyses • Convert user insights and market signals into actionable product recommendations • Collaborate with engineering, design, QA, operations, and customer success on product delivery • Track project progress, flag issues early, complete assigned tasks, and conduct launch retrospectives • Learn product planning, user research, data analysis, and project management through real work • Progress toward independently owning a product module or workstream

🎯 Requirements

• Recent graduate from a US university with a BS or MS, or within 1–2 years of graduation • Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred • Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus • Mandarin Chinese communication ability required • Genuine interest in internet products, SaaS, or the technology industry and desire to build a product management career • Sensitivity to user experience and product details • Curiosity about new technology and willingness to learn continuously and move fast • Fast learning ability across business contexts, product logic, and technical concepts • Structured thinking and ability to break down complex problems and form clear conclusions • Comfort grounding product decisions in data and user facts • Strong ownership, proactive problem-solving, and follow-through • Results-oriented and able to gather information, coordinate resources, and execute under uncertainty • Detail-oriented and thorough, balancing execution speed with delivery quality • Strong written and verbal English communication • Ability to collaborate effectively with engineering, design, and business teams • Open to feedback and constructive, practical discussions

🏖️ Benefits

• 401(k) • PTO • Paid Holidays • Insurance • Starting Pay: 60k-70k depends on experiences, open to negotiation