Channel Manager – GIS Partnerships

🕒 August 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🗺️ GIS

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Healthcare • Marketing

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Own and grow executive-level relationships within assigned partners • Develop and execute alliance strategies driving pipeline generation, bookings, and revenue growth • Create and manage joint business plans, quarterly reviews, and strategic growth initiatives • Identify opportunities across consulting, cloud transformation, customer experience, AI, and digital modernization • Build and execute joint go-to-market programs with partner sales, solution, and industry teams • Drive co-selling motions and coordinate field engagement across partner and internal sales organizations • Collaborate with marketing on joint campaigns, events, thought leadership, and demand generation • Align partner priorities with company growth objectives • Leverage CX industry knowledge to identify opportunities in customer service, contact center, customer engagement, CRM, digital experience, and AI-powered interactions • Position solutions within enterprise CX transformation initiatives • Partner with solution, product, and delivery teams to develop value propositions • Establish trusted-advisor relationships with senior partner stakeholders • Represent the company at partner events, executive briefings, industry conferences, and customer meetings • Build and maintain partner-generated pipeline • Track and report alliance performance metrics • Forecast partnership-driven revenue and achieve annual growth targets

🎯 Requirements

• Bachelor's degree in Business, Marketing, Technology, or a related field • 10+ years of experience managing strategic partnerships • Proven track record of driving measurable revenue growth through alliance and channel partnerships • Experience managing GSI partnerships • Strong understanding of partner programs, ecosystems, funding mechanisms, and co-sell motions • Demonstrated success developing and executing joint business plans and strategic partner initiatives • Strong knowledge of Customer Experience (CX) technologies and transformation programs • Experience working with enterprise software, cloud services, SaaS, AI, digital transformation, or consulting services • Excellent executive communication, presentation, negotiation, and relationship-building skills • Experience with contact center, CRM, customer engagement, or digital experience platforms • AWS certifications and/or cloud alliance management experience • Experience collaborating with global systems integrators (GSIs) and large consulting organizations • Familiarity with AI, automation, analytics, and customer service technologies

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Flexible work options • Recognition programs • Employee well-being focus • Diversity, equity, inclusion, and belonging workplace commitment