Technical Account Manager

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, New York, +2 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $155k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyberhaven

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $33M Series B on 2021-12

Cybersecurity • SaaS • Enterprise

Cyberhaven is a company specializing in data security and insider risk management solutions. They offer a comprehensive data detection and response platform designed to detect and stop insider threats and data exfiltration. Cyberhaven's unique approach includes data lineage technology, which traces data from its origin to better understand and classify it, ensuring it remains protected across different platforms and situations. This technology enables businesses to stop the unauthorized flow of important data through various channels such as cloud, web, email, and removable storage. With a focus on cloud data security, insider risk management, and data loss prevention, Cyberhaven's solutions empower companies to safeguard their critical information and accelerate internal investigations.

📋 Description

• Own the technical relationship for assigned customer accounts • Maintain end-to-end knowledge of customer architecture, deployment, configuration, policies, and integrations • Partner with customers and Customer Experience teams on onboarding, rollout, agent deployment, policy design, and phased adoption • Build stakeholder relationships, manage expectations, and ensure satisfaction • Run regular check-ins and business reviews covering technical health, adoption, risk, and goals • Monitor account health, agent coverage, and usage patterns; identify gaps and recommend optimizations • Create and drive technical success plans aligned with customer objectives and Cyberhaven capabilities • Guide customers through upgrades, feature rollouts, OS releases, MDM/GPO changes, and infrastructure changes • Advise on SIEM, SOAR, and UEBA integrations • Analyze, troubleshoot, escalate, and resolve complex issues across endpoint agents, cloud/SaaS integrations, and platform configuration • Reproduce customer issues and document replication steps for Engineering and Development • Own critical escalations, drive prioritization, and keep customers informed through resolution • Perform root cause analysis and drive preventive follow-ups • Coordinate customer feedback and feature requests with Product, Development, and Operations • Collaborate cross-functionally as the customer expert • Support Customer Success and Sales on renewals, expansions, and risk mitigation • Develop and maintain knowledge base articles, playbooks, and best-practice resources • Report to the Manager of Technical Account Managers

🎯 Requirements

• 3+ years of hands-on EDR/DLP endpoint experience • Expertise with DLP, Insider Threat, and CASB solutions • 3+ years in Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role • Demonstrated ability to own customer technical outcomes from implementation through steady-state operation • Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies • Proven experience resolving escalated technical customer issues and working directly with engineering teams • Strong organizational and planning skills, including managing multiple accounts and priorities, setting timelines, tracking progress, and maintaining documentation • Excellent verbal and written communication skills in English • Practical knowledge of networking, security products, and enterprise network infrastructure • Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills • Software debugging skills, including reading and searching logs, running diagnostic scripts, and process management • Knowledge of system software design, including services, drivers, and agents • Based in EST timezone to support customers • Familiarity with SIEM, SOAR, and UEBA is desired • Prior TAM or similar proactive account-owning experience at a security or SaaS company is desired • L2/L3 or Escalation Engineering background for EDR or DLP tools is a plus

🏖️ Benefits

• Market-competitive base salary • Bonus plan or commission structure, depending on the role • Diverse and equal-opportunity work environment • Option to opt out of AI-assisted interview note taking